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Extended deadline for participants - PASSENGERS’ WORKSHOP IN BRUSSELS: keys needs and expectations of the rail European passengers

21 September 2018

In the framework of an EU project called SMaRTE, a workshop will be held next Friday 21st September in the morning at the UITP offices in Brussels. The workshop will last less than 2 hours and will help us to understand the key needs and expectations of the European passengers regarding the rail system (including regional rail, metro and tram).

Currently we are looking for 12 people, including frequent rail users, punctual rail users and even non-rail users to join the workshop. If you want to participate, or know anyone who would want to participate, we would like to invite you to complete this google form. The selected participants will be offered a gift with a value of aprox. €25. Please do not hesitate to spread the word and in case you have time, join us! It will be a pleasure to hear from you.

Hoping to meet you soon!





11 April 2018

A Workshop on the understanding of the rail e-traveller experience and its relation with the MaaS offer will take place on Wednesday, 11th of April 2018 in Dublin.

The objective of the exercise, led by UITP, is to contribute to the exchange of feedbacks and to improve the understanding of the current and future needs of the railway travellers, sector characterised by rapid advances in technology and demographic changes, in order to identify the key aspects which could be improved and simplified through information and mobility support.
The Workshop will contribute to:
1. the development of the new experience map of the e-travellers journeys;
2. the definition of a pan-European survey addressing 1.200 travellers.

This Workshop will take place under the umbrella of a Shift2Rail project called SMaRTE. SMaRTE aims to produce a new understanding of the travel experience, thanks to the pan-European survey, through the set-up of a Smart Journey Vision. This document will be available next 2018 for the attendees in advance. May you find this Workshop interesting, I would appreciate if you could send us your feedback at your earliest convenience, as the workshop will host 20 attendees (maximum).

For any further remarks and in order to get registered, please do not hesitate to contact my colleague Cristina Hernandez (





This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No: 777627

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