SMaRTE Smart Maintenance and the Rail Traveller Experience is a European research project within the Horizon 2020 programme of the European Commission. SMaRTE brings together two related but distinct areas of research. Smart maintenance and human factors are concerned with digitisation and the use of information to enhance decision making, either by industry players in respect of maintenance decisions, or by users of the system in employing smart applications to navigate the rail system and its interaction with other modes.

The challenge of the smart maintenance stream of this work (henceforth referred to as smart maintenance) is to improve current railway train maintenance systems, through the integration of predictive data analysis algorithms and online optimization tools within an improved Condition Based Maintenance strategy.

The challenge of the human factors stream of this work is to understand the current and future needs of passengers from the railway, and other transport systems characterised by rapid advances in technology and demographic change, and consider human centred design in identifying aspects of the customer experience which could be improved and simplified through information and mobility support.